Refund policy

We want you to be completely satisfied with your purchase. If you wish to return an item, please follow the steps below:

Eligibility for Returns

Items can be returned within 30 days of receiving your order.
Products must be unused, in their original condition, with tags and packaging intact.

How to Initiate a Return

Contact us at av@gudrungudrun.com with your order number and reason for return.
We will provide you with a prepaid return label and instructions on how to send the item back.

Return Shipping

All returns are free of charge, and no additional costs will be incurred.

Refunds

We aim to process refunds quickly and efficiently:

Refunds will be issued to the original payment method within 14 business days after we receive and inspect the returned item.
Please note that delivery fees are non-refundable unless the return is due to a fault on our part.

For any questions, please reach out to our Customer Service at av@gudrungudrun.com

1. Faulty Items

At Gudrun & Gudrun, we are committed to ensuring that all products meet our high-quality standards. If you receive an item that is faulty, damaged, or does not match its description, we will you will be offered one of the following:

Replacement of the item (subject to availability).
Full refund, depending on the nature of the fault and your preference.

Just send us an email to av@gudrungudrun.com following the same guidelines as the return guidelines above. Faulty items should be returned within 30 days of receiving your order.